How Can E-Business Contribute to Customer Value

question 38

Multiple Choice

How can e-business contribute to customer value?

• A) Improves productivity
• B) Reduces or eliminates duplicative processes
• C) Improves customer privacy
• D) Both (a) and (b)
• E) All of the above

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Definitions:

Summarizing

The act of presenting a brief statement of the main points of something.

Short Sentences

Concise statements typically containing few words and delivering clear messages.

Disconnected

Lacking coherence or consistency; not logically connected or integrated.

Informative Power

The capability of a message or source to significantly increase a recipient's understanding of a topic or issue.