How Do Service Workers Manage Status Inequalities

question 16

Multiple Choice

How do service workers manage status inequalities?

• A)by emphasizing a customer-is-always-right mentality
• B)by controlling the pace of work and thus controlling patrons
• C)by accepting disrespectful behavior from patrons
• D)by following the rules of their supervisors

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Definitions:

Workers' Compensation

Insurance provided by employers covering medical expenses and lost wages for employees injured at work or who contract a work-related illness.

Federal Income

Earnings subject to federal income tax, including wages, salaries, and other forms of compensation, as regulated by the federal government.

Minimize Exposure

Taking steps to limit one's contact with potentially hazardous substances or situations to reduce risk of harm.

Negative Outcomes

Undesirable or harmful results or effects stemming from an action, decision, or situation.