Match the Term to Its Definition by Filling in the Letter

question 8

Short Answer

Match the term to its definition by filling in the letter or letters before the term in the appropriate blank.
$\begin{array}{l|l|l}\text { A. Outsiders } & \text { K. Taboo } & \text { U. Conformists } \\\hline \text { B. Agents of social control } & \text { L. Ritualist } & \text { V. Retrospective interpretations } \\\hline \text { C. Rebellion } & \text { M. Innovators } & \text { W. Deviance } \\\hline \text { D. Reflexivity } & \text { N. Retreatists } & \text { X. Strain theory } \\\hline \text { E. Indexicality } & \text { O. Primary deviance } & \text { Y. Passing } \\\hline \text { F. Involvement } & \text { P. Secondary deviance } & \text { Z. Covering } \\\hline \text { G. White-collar crimes } & \text { Q. Anomie } & \text { AA. Social control theory } \\\hline \text { H. Attachment } & \text { R. Stigma } & \text { BB. Labeling theory } \\\hline \text { I. Belief } & \text { S. Folkways } & \text { CC. Differential association theory } \\\hline \text { J. Commitment } & \text { T. Mores } &\end{array}$

-____ Component of social control theory referring to people's participation in acceptable social activities such as clubs, churches and other organizations.

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Definitions:

Moments of Truth

Critical points of interaction between a customer and a company, which significantly impact the customer's perception and satisfaction.

Customer's Standard Expectations

The basic level of service or product quality that customers believe they will receive from a business.

Service Design Technique

A methodological approach to designing services with the goal of ensuring that service interfaces are useful, usable, and desirable from the client's perspective.

Full-service Restaurant Meals

Meals offered in restaurants where the service includes several courses served to the customer’s table, involving a higher level of service compared to fast-food or self-service establishments.