Examlex
According to exchange theory and research,which of the following situations is most likely to produce a positive emotion?
Quality
The degree to which a product, service, or process meets specified standards, satisfies customer expectations, or exhibits excellence.
Operant Conditioning
A method of learning that occurs through rewards and punishments for behavior, through which an individual makes associations between certain behaviors and their consequences.
B.F. Skinner
An American psychologist known for his work on behaviorism and the development of the theory of operant conditioning.
Albert Bandura
A Canadian-American psychologist known for his work on social learning theory and the concept of self-efficacy.
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