When Victor Calls for Technical Support with His Computer, He

question 115

Multiple Choice

When Victor calls for technical support with his computer, he speaks to someone in India. He gets angry about this situation because his brother is a computer wizard, but can't find work here in Canada. What is the market phenomenon that has created this situation?

• A) global demand
• B) customer care
• C) global-local service
• D) outsourcing

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Definitions:

Hans Selye

A pioneering endocrinologist known for his research on the stress response, introducing the concept of the General Adaptation Syndrome.

Resistance Phase

The second stage of the general adaptation syndrome, where the body adapts to and resists stressors, mobilizing resources to cope.

Alarm Phase

The initial reaction of the body's stress response, characterized by the activation of the sympathetic nervous system and the release of stress hormones.

Chronic Stress Phase

A prolonged period of stress, without adequate relief, leading to potential health risks and psychological issues.