Meeting and Exceeding Customer Expectations Is the Definition Of

question 33

Multiple Choice

Meeting and exceeding customer expectations is the definition of:

• A) Operations
• B) Quality
• C) Marketing
• D) Kaizan
• E) a and b

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Definitions:

Means-Ends

A problem-solving strategy that involves analyzing the ending condition and working backwards to figure out the necessary steps to reach that goal.

Moral Transgression

An act that violates ethical, moral, or social norms, often resulting in feelings of guilt or shame in the individual.

Distributive Justice

The perceived fairness of how resources and rewards are distributed within a social group or organization.

Equal Pay Act

A law aimed at abolishing wage disparity based on sex by ensuring that men and women receive equal pay for equal work.