Meeting and Exceeding Customer Expectations Is Today's Definition of Quality

question 17

True/False

Meeting and exceeding customer expectations is today's definition of quality.

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Definitions:

Independent Verification

The process of having a third party check or validate information, findings, or conditions to ensure accuracy or compliance.

Ethics Audit

A systematic evaluation of an organization's ethics programs and practices, aiming to identify potential areas for improvement and ensure compliance with ethical standards.

Credibility

The quality of being trusted and believed in, often influenced by a person's or organization’s reputation and their ability to provide reliable and accurate information.

Objectivity

The state or quality of being true even outside of a subject's individual biases, interpretations, feelings, and imaginings.