The Ability of Customers to Easily Return Goods Has Become

question 20

Multiple Choice

The ability of customers to easily return goods has become a(n) ___________ for most retail and Internet businesses:

• A) Order fulfillment
• B) Order qualifier
• C) Challenge
• D) Value add
• E) b and c

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Definitions:

Non-verbal Communication

The process of transmitting messages without the use of words, which may include gestures, body language, facial expressions, and eye contact.

Persuasion

The action or process of influencing someone's beliefs, attitudes, or behaviors through argument, reasoning, or appeal.

Filtering

The process of selecting, modifying, or withholding information as it passes through communication channels.

Feedback

Information given to an individual or group about their performance or behavior for the purpose of improvement.