Service Design Has Three Elements Including the Physical, Psychological, and Sensual

question 21

True/False

Service design has three elements including the physical, psychological, and sensual.

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Definitions:

Interdependent

Mutually reliant on each other; a condition in which two or more entities depend on one another to function, survive, or succeed.

Scripts

Preset sequences of actions or behaviors typically followed in specific situations.

Superficially Managed

Describes something managed with minimal effort or concern, often lacking depth or serious attention.

Vertical Conflict

A conflict that occurs between different levels within an organization, such as between managers and employees.