Viewing Customer Service as an Activity Relates to

question 37

Multiple Choice

Viewing customer service as an activity relates to :

• A) Meeting basic customer needs
• B) Utilizing performance metrics
• C) Quality management practices
• D) A competitive strategy
• E) None of the above

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Definitions:

Indirect Message

Communication that implies or suggests the main point rather than stating it explicitly, often used to soften negative news or requests.

Sender's Position

The title or role of the individual sending an email or correspondence, indicating their level of authority or perspective.

Successful Communication

The effective exchange of information where the intended message is accurately understood by the recipient.

Element of Persuasion

An element of persuasion is a component or technique used in communication to influence or convince others to accept a point of view, adopt a behavior, or make a decision.