The Most Important Factor That Contributed to Empowering Customers Was

question 4

Multiple Choice

The most important factor that contributed to empowering customers was:

• A) Customer relationship management
• B) Internet
• C) Globalization
• D) Standardization
• E) a and b

---

Definitions:

Grievance

A formal complaint by an employee or a group of employees, usually against an employer, regarding workplace issues or disputes.

Arbitration

Conflict resolution procedure in which an arbitrator or arbitration board determines a binding settlement.

Right-to-Work Laws

Legislation that ensures that joining a union is not a condition of employment, allowing employees the choice to join or refrain from joining a union.

Terminate Employment

The process of formally ending the employment relationship between an employer and an employee.