The Third Era of Globalization Is Said to Have Begun

question 38

True/False

The third era of globalization is said to have begun around the year 2000. The significant characteristic of this era is that it is being powered by individuals and smaller organizations in contrast to the countries of the first era and the large companies of the second era.

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Definitions:

Customer Cost Analysis

An evaluation of all the costs involved in acquiring and retaining customers, used to determine the profitability of customer relationships.

Time-Driven Activity-Based Costing

A cost accounting method that allocates indirect costs to products and services based on the time required for activities.

Tech Support Department

A division within a company responsible for assisting customers with technical problems or questions related to the company's products or services.

Customer Cost Analysis

An assessment to determine the total cost to serve a customer, including acquisition, fulfillment, and support costs.