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According to the textbook, the strongest support for the claim that we have a need to belong comes from the finding that
TQM
Total Quality Management, a management approach focused on continuous quality improvement of products and services, involving all organization members.
Process Capability
A statistical measure of a process's ability to produce output within specified limits, reflecting the inherent variability and performance of the process.
Armand Feigenbaum
An American engineer and quality expert who developed the concept of Total Quality Control.
Joseph M. Juran
A key figure in the field of quality management, known for his work on quality control and planning, quality improvement, and the Juran Trilogy.
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