You Have Agreed to Make a Speech in Front of the Student

question 135

Multiple Choice

You have agreed to make a speech in front of the Student Union building to convince students of the necessity of tuition increases.You haven't had a lot of time to rehearse your arguments,and you know if you had another two days you could construct and deliver a more logical,well-reasoned persuasive message.In order to increase the odds that the audience will be persuaded by your less-than-ideal speech,you should _______ to ensure that the audience processes your message _______.

• A) convince them that the issue is relevant to them; peripherally.
• B) persuade your friends to move through the crowd, heckling to distract them; centrally.
• C) convince them of what they stand to gain if tuition increases are enacted; heuristically.
• D) speak on the side of the building where noisy construction is underway; peripherally.
• E) be sure to speak clearly and make sure that they can focus on you; centrally.

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Definitions:

Repeat Orders

Orders placed by customers who have previously purchased from a company, indicating customer satisfaction and loyalty.

Non-Financial Performance Indicators

Metrics used to assess the non-monetary aspects of a company's performance, such as customer satisfaction and employee turnover.

Delivery Satisfaction

A measure of how well the delivery services of a business meet or exceed customer expectations.

Service Complaints

Expressions of dissatisfaction from customers regarding the quality or delivery of services.