When You Approach the Drive-Through Window,scan the Standard Menu,and Hear

question 110

Multiple Choice

When you approach the drive-through window,scan the standard menu,and hear a voice through the speaker say,"Welcome to [name of restaurant].How can I help you today?" which element of McDonaldization is at work?

• A) efficiency
• B) calculability
• C) predictability
• D) control

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Definitions:

SCM

Supply Chain Management, the oversight of materials, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer.

Just-In-Time Production

A manufacturing methodology aimed at reducing inventory costs by producing goods only as they are needed in the production process or by the customer.

Inventory Replenishment

The process of adding stock to inventory to maintain desired levels and fulfill customer orders without delay.

Process Excellence

Continuous improvement of business processes to achieve superior performance and efficiency.