Scott Has Been Recently Hired to Manage the IT Department

question 143

Multiple Choice

Scott has been recently hired to manage the IT department for the school board.During his first month he notices that a large number of the computer technicians tend to take over an hour and a half for lunch,but they also work later to make up for the extended lunch break.At the monthly meeting,Scott tells the workers that he is just "following the rules" when he insists they can only take one hour for lunch.What process does this exhibit?

• A) traditional authority
• B) efficiency
• C) goal displacement
• D) rationality

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Definitions:

Competitive Advantage

The attributes that allow an organization to outperform its competitors, such as superior quality, innovation, cost structure, or customer service.

Market Segment

A subgroup of people or organizations sharing one or more characteristics that cause them to have similar product needs.

Strategic Control

An attempt to make sure that strategies are well implemented and that poor strategies are scrapped or modified.

Top Management

The highest tier of executives and decision-makers in an organization, responsible for setting strategic directions and policies.