When You Approach the Drive-Through Window,scan the Standard Menu,and Hear

question 110

Multiple Choice

When you approach the drive-through window,scan the standard menu,and hear a voice through the speaker say,"Welcome to [name of restaurant].How can I help you today?" which element of McDonaldization is at work?

• A) efficiency
• B) calculability
• C) predictability
• D) control

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Definitions:

Promotion Rate

The frequency or rate at which employees in an organization are advanced to higher positions or ranks.

Vacancy Model

A framework or method used for determining and forecasting the vacancies within an organization, often for the purpose of succession planning or talent management.

Mass Customization in HR

Personalizing the management and development of employees on a large scale to meet individual needs while achieving efficiency.

Human Capital Segmentation

The process of dividing an organization's human capital into key groups based on various criteria for strategic management purposes.