Explain How Emotional Labour Can Produce Feelings of Estrangement from One's

question 9

Essay

Explain how emotional labour can produce feelings of estrangement from one's "true" self.

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Definitions:

Customer Structures

The organization and segmentation of a company's customer base, often based on characteristics like needs and behavior.

Product Structures

Organizational designs that group together employees based on the products or services they work with, to enhance focus and innovation.

Process Structures

The arrangement of resources in a company to convert inputs into outputs effectively, reflecting its operational strategy and goals.

Matrix Structures

Organizational designs that combine two or more different structures, typically functional and divisional, facilitating better communication and flexibility.