What Is the Average Time a Customer Has to Spend

question 91

Multiple Choice

What is the average time a customer has to spend in the queue?

• A)approximately 240 seconds
• B)approximately 20 seconds
• C)approximately 90 seconds
• D)approximately 5 seconds

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Definitions:

Attribution

The psychological process of ascribing causes to behaviors or outcomes, often as a way to understand personal or others' actions.

Arousal Theory

A theory of motivation that posits individuals seek to maintain an optimal level of arousal, not too high or too low.

Romantic Love

A deeply emotional and passionate form of affection towards a partner.

Heighten

To increase the intensity, size, or degree of something.