Examlex
Outcomes such as customer satisfaction and dissatisfaction,complaints and complaint resolution,and customer perceived value would be considered ________ outcomes.
ROI
Return on Investment (ROI) measures the gain or loss generated on an investment relative to the amount of money invested.
Multi-Dimensional Performance Reporting
A comprehensive approach to performance measurement that considers various factors beyond financial metrics to evaluate an organization's overall performance.
Financial Results
The outcome of a company's activities in numerical terms over a specific period, often presented in income statements, balance sheets, and cash flow statements.
Cause and Effect Relationships
The principle that every effect has a specific and predictable cause, commonly applied in scientific and logical analysis.
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