Examlex
All of these are Demming's well known points on quality EXCEPT:
People Skills
The ability to communicate, interact, and work well with others effectively.
Training
Training refers to the process of teaching or developing in oneself or others, any skills and knowledge that relate to specific useful competencies.
External Locus
A psychological concept referring to individuals who believe that external forces and situations influence their life outcomes.
Internal Locus
A belief that one has control over their own life and outcomes rather than external forces.
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