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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 97

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TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.   -Referring to Table 10-13,which of the following represents the relevant hypotheses tested? A) H<sub>0</sub> : μ<sub>I</sub> - μ<sub>II</sub> ≥ 0 versus H<sub>1</sub> : μ<sub>I </sub>- μ<sub>II</sub> < 0 B) H<sub>0</sub> : μ<sub>I</sub> - μ<sub>II</sub> ≤ 0 versus H<sub>1</sub> : μ<sub>I </sub>- μ<sub>II</sub> > 0 C) H<sub>0</sub> : μ<sub>I</sub> - μ<sub>II </sub>= 0 versus H<sub>1 </sub>: μ<sub>I</sub> - μ<sub>II </sub>≠ 0 D) H<sub>0</sub> : μ<sub>I</sub> - μ<sub>II</sub> ≠ 0 versus H<sub>1 </sub>: μ<sub>I</sub> - μ<sub>II</sub> = 0
-Referring to Table 10-13,which of the following represents the relevant hypotheses tested?


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