TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 71

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-13,state the null and alternative hypotheses for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.

• A)H₀ : - ≥ 0 versus H₁ : - < 0
• B)H₀ : - ≤ 0 versus H₁ : - > 0
• C)H₀ : - = 0 versus H₁ : - ≠ 0
• D)H₀ : - ≠ 0 versus H₁ : - = 0

---

Definitions:

Price of Output

The amount of money that a producer receives for selling one unit of a product or service in the market.

Price of Inputs

The cost of resources used in the production of goods and services, including materials, labor, and overheads.

Sunk Cost

Expenses that have already been incurred and cannot be recovered, and should not affect future economic decisions.

Remodeling

The process of improving or updating the structure, layout, or appearance of an existing building or space.