TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-13, what is the smallest level of significance at which the null hypothesis will still not be rejected?
Definitions:
Mirroring
When people take part in similar actions at relatively the same time (i.e., within three to five seconds).
Mimicry
The action or art of imitating someone or something, often as a learning mechanism, entertainment, or survival strategy.
Proof Statements
Claims or assertions made during a sales pitch or presentation that are supported with evidence to persuade the buyer.
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