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TABLE 7-6 Online Customer Service Is a Key Element to Successful Online

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Essay

TABLE 7-6
Online customer service is a key element to successful online retailing.According to a marketing survey,37.5% of online customers take advantage of the online customer service.Random samples of 200 customers are selected.
-Referring to Table 7-6,________% of the samples are likely to have between 35% and 40% who take advantage of online customer service.

Plan and execute the preapproach stage in sales, focusing on customer analysis and objective setting.
Recognize the importance of timing in using the FAB formula during the sales process.
Understand the buying process stages and how they influence sales strategies.
Define and explain the significance of planning in sales and business strategy.

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