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TABLE 7-6
Online customer service is a key element to successful online retailing.According to a marketing survey,37.5% of online customers take advantage of the online customer service.Random samples of 200 customers are selected.
-Referring to Table 7-6,the population mean of all possible sample proportions is ________.
Collective Identity
The shared sense of belonging to a group, which shapes the members' perceptions, actions, and interactions within the group.
Power
The capacity or ability of individuals or organizations to direct or influence the behavior of others or the course of events.
Bureaucratic Control
The influence of behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision.
Behaviour
The behavior of a person or collective when responding to outside or inside triggers.
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