TABLE 7-6 Online Customer Service Is a Key Element to Successful Online

question 124

Short Answer

TABLE 7-6
Online customer service is a key element to successful online retailing.According to a marketing survey,37.5% of online customers take advantage of the online customer service.Random samples of 200 customers are selected.
-Referring to Table 7-6,90% of the samples proportions symmetrically around the population proportion will have between ________% and ________% of the customers who take advantage of online customer service.

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Definitions:

Company Stock

Equity shares issued by a company representing ownership interests, giving shareholders voting rights and a claim on the company’s profits in the form of dividends.

ESOs

Employee Stock Options; a form of equity compensation granted by companies to their employees and executives, allowing them to purchase company shares at a set price for a certain period.

Cash Wages

Payments made to employees in the form of physical currency or through direct deposits to their bank accounts as compensation for their labor.

Convertible Bonds

Bonds that can be converted into a predetermined number of the issuer's equity shares at certain times during the bonds' life, usually at the discretion of the bondholder.