TABLE 7-6 Online Customer Service Is a Key Element to Successful Online

question 111

Short Answer

TABLE 7-6
Online customer service is a key element to successful online retailing.According to a marketing survey,37.5% of online customers take advantage of the online customer service.Random samples of 200 customers are selected.
-Referring to Table 7-6,95% of the samples proportions symmetrically around the population proportion will have between ________% and ________% of the customers who take advantage of online customer service.

Calculate raw scores from z scores, standard deviations, and means.

Identify how the normal curve relates to the concepts of probability and distribution.

Analyze the impact of standard deviations on data distribution.

Differentiate between positive and negative z scores and their implications.

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Definitions:

Accountability

involves being responsible or answerable for one's actions or decisions, often within the context of a job or role, to stakeholders or the public.

Ethical Decision-making Approaches

Methodologies or philosophies that guide individuals in making choices that are morally sound and in line with ethical standards.

Loyalty to Employees

The commitment and fidelity an employer demonstrates toward their employees, often evidenced by fair treatment, respect, and support for personal and professional growth.

Ethical Decision-making Approaches

involve frameworks and processes that guide individuals in making choices that align with moral and ethical standards.