The Manager of the Customer Service Division of a Major

question 197

Multiple Choice

The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.The population of interest is

• A)all the customers who have bought a Blu-ray player made by the company over the past 12 months.
• B)all the customers who have bought a Blu-ray player made by the company and brought it in for repair over the past 12 months.
• C)all the customers who have used a Blu-ray player over the past 12 months.
• D)all the customers who have ever bought a Blu-ray player made by the company.

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Definitions:

Backup Source

An alternative or secondary supplier, system, or method available in case the primary option fails, to ensure continuity.

Unused Capacity

Resources or assets that are available but not currently being used to their fullest potential in production or operations.

Wasted Capacity

Resources or facilities that are underused or not used to their full potential, leading to inefficiency and lost productivity.

Production Margin

The difference between the production cost and the selling price of products, representing the profitability.