TABLE 1-3 The Manager of the Customer Service Division of a Major

question 112

Multiple Choice

TABLE 1-3
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-3,which of the following questions in the survey will not likely induce a measurement error?

• A)How many times have you illegally copied copyrighted sporting events?
• B)What is your exact annual income?
• C)How many times have you brought the Blu-ray player back for service?
• D)How many times have you failed to set the time on the Blu-ray player?

---

Definitions:

Production-Centred

An approach focusing primarily on the efficiency and effectiveness of a manufacturing or production process.

Work Standards

Established expectations regarding the quality and quantity of work that employees should achieve within a given timeframe.

Social Relations

The interactions and connections among individuals and groups within a society.

Decision Making

The process of making choices or solving problems by evaluating information, considering alternatives, and selecting a course of action.