According to Zajonc (2001),repeated Encounters with a Stranger Generally Allow

question 47

Multiple Choice

According to Zajonc (2001) ,repeated encounters with a stranger generally allow ________ to decrease and ________ to increase.

• A)beneficial consequences;harmful consequences
• B)positive emotions;negative emotions
• C)positive emotions;feelings of familiarity
• D)feelings of familiarity;feelings of uncertainty
• E)negative emotions;positive emotions

Explain the basic elements and techniques of professional talking.

Recognize the impact of polychronic and monochronic time orientations on communication.

Explain how sensory perception affects the interpretation of words.

Understand and describe back-channeling in communication.

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Definitions:

Sales Activities

Actions undertaken by sales staff, including prospecting, networking, negotiating, and closing deals, to generate revenue.

Team Selling

A sales approach in which a group of salespeople work together to secure a sale, often used to address complex needs of large clients by leveraging the diverse skills of team members.

Augmented Selling

A sales strategy that incorporates additional services or benefits to the product to enhance its value to the consumer.

Integrated Selling

A comprehensive sales approach that utilizes various channels and strategies in a cohesive manner to enhance customer experience.