$\text{SERVQUAL}$ Is a Scale That Is Designed to Measure the Gap

question 24

Essay

$\text{SERVQUAL}$ is a scale that is designed to measure the gap between customer expectations or services and their perception of the service actually delivered. Describe the dimensions on which this scale is based.

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Definitions:

Wooded Area

A region covered with trees and shrubs, often serving as a habitat for various forms of wildlife and a vital part of an ecosystem.

Carnivore

An animal or organism that primarily consumes the flesh of other animals for nutrition.

Herbivore

An animal that primarily eats plants or plant-based materials.

Trophic Level

The position an organism occupies in a food chain, indicating its level of energy transfer.