$\text{SERVQUAL}$ Is a Scale That Is Designed to Measure the Gap

question 24

Essay

$\text{SERVQUAL}$ is a scale that is designed to measure the gap between customer expectations or services and their perception of the service actually delivered. Describe the dimensions on which this scale is based.

Distinguish between amortizable intangible assets and goodwill.

Understand the accounting treatments for research and development (R&D) and software development costs.

Recognize the conditions under which long-lived assets are considered impaired.

Comprehend the factors that affect the comparison of rate-of-return across companies due to GAAP for long-lived assets.

---

Definitions:

Work Environment

The physical and psychological conditions under which employees perform their job duties.

Legal Aspects

Pertains to the laws and regulations that impact the operation, structure, and activities of businesses and organizations.

Team Builder

Someone skilled in creating and fostering cohesive groups with the aim of achieving specific goals and enhancing teamwork.

Mechanical Compliance

The property of a material or mechanism to deform in response to an applied force, often relevant to engineering and physics.