What Do Psychologists Call the Unspoken Rule Dictating That We

question 68

Multiple Choice

What do psychologists call the unspoken rule dictating that we should treat others as they have treated us?

• A) the social impact theory
• B) the norm of reciprocity
• C) the dual-process approach
• D) the equity principle

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Definitions:

Service Characteristics

Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.

Intangible

Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.

Labor Intensive

Industries or processes that require a large amount of manual labor compared to the amount of capital used or investment in machinery.

Crisis Management Program

A Crisis Management Program is a structured approach for responding to unforeseen, negative events that threaten an organization or its stakeholders, aiming at minimizing damage and restoring operations.