Quality Is Best Defined as the Totality of Features and Characteristics

question 72

True/False

Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.

---

Definitions:

Neutral Audience

A group of readers or listeners who neither strongly support nor oppose the message being communicated, requiring a balanced approach.

Receptive Audience

A group of individuals who are open and willing to listen to or accept the information presented to them.

Meeting Minutes

A written record of the main points, decisions, and actions agreed upon during a meeting.

Individuals Present

The number or makeup of people currently at a location, event, or within a specific group or organization.