Measuring Quality in a Service Business Is Easier Than Measuring

question 76

True/False

Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

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Definitions:

Socialization Process

The method through which individuals learn and adopt the values, norms, and behaviors necessary to function within a society or organization.

Proactive Tactics

Strategies employed by individuals or organizations that anticipate future needs or potential issues and act in advance to address them.

Psychosocial Support

Assistance provided to individuals to alleviate psychological and social distress, often in the context of crises or traumatic events.

Feedback Seeking

The behavior of actively seeking information about one's performance, understanding, or skill level from others.