Bettina Would Like to Improve the Quality of the Dining

question 119

Multiple Choice

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

• A) customers.
• B) employees.
• C) management.
• D) operations.

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Definitions:

Western Settlement

The expansion and colonization of areas in North America by European settlers, primarily in the 19th century, moving westward.

Non-War-Related Legislation

Laws and regulations passed by a legislative body that deal with matters outside of military conflict or national defense issues.

Federal Government

The national government of a federal country, such as the United States, which shares power with state and local governments.

Southern States

Refers to the group of states located in the southeastern and south-central regions of the United States, historically associated with the Confederacy during the Civil War.