A Company That Operates a Customer Service Call Center Is

question 99

Multiple Choice

A company that operates a customer service call center is likely to contract with a company in India to

• A) capitalize on the special features of location.
• B) cut costs.
• C) expand its market.
• D) gain access to resources.

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Definitions:

Observational Learning

The process of acquiring information or behavior patterns by observing and imitating others.

Bandura

A psychologist known for his work on social learning theory and the concept of self-efficacy.

Preach Virtues

The act of promoting or advocating for moral and ethical principles and behaviors in others.

Hand Washing

The act of cleaning the hands with soap and water or sanitizer to remove dirt, germs, and bacteria.