To Establish an Effective Customer Service Program,what Should Be Completed

question 9

Multiple Choice

To establish an effective customer service program,what should be completed first?

• A)customer service quotient
• B)mystery shopper visit
• C)survey on customer attitudes
• D)Jezek's Zone analysis

Explain the role of circadian rhythms in regulating sleep patterns.

Describe the impact of emotional and physiological arousal on behavior and performance.

Understand the physiological mechanisms involved in arousal and sleep.

Identify the effects of stress on the body and its mechanisms.