To Establish an Effective Customer Service Program,what Should Be Completed

question 9

Multiple Choice

To establish an effective customer service program,what should be completed first?

• A)customer service quotient
• B)mystery shopper visit
• C)survey on customer attitudes
• D)Jezek's Zone analysis

---

Definitions:

Effortful Processing

A type of information processing that requires conscious effort and attention, as opposed to automatic processing which requires little to no conscious effort.

Long-Term Retention

The ability to maintain and recall information over extended periods of time, beyond short-term memory.

Working Memory

A cognitive system that holds and processes limited amounts of information in mind in an active, easily accessible state for short periods.

Deep Processing

A cognitive approach where information is thoughtfully considered and linked to pre-existing knowledge, leading to better memory and understanding.