Melissa Would Like to Reduce the Number of Phone Calls

question 7

Multiple Choice

Melissa would like to reduce the number of phone calls she gets from customers who want to place orders.Which model would best work for Melissa?

• A)The information-based model
• B)The content-based model
• C)The transaction-based model
• D)The customer relationsship-based model

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Definitions:

Conscious Processing

The deliberate and aware mental activities and thought processes involved in perception, decision-making, and problem-solving.

Knowledge Structures

Organized packets of information that are stored in memory.

Stroop Test

A psychological test that demonstrates the difficulty of naming the color of text when the word itself is a different color.

Automatic Processing

Cognitive operations that occur without conscious thought or intention, often quickly and efficiently.