According to Research

question 60

Multiple Choice

According to research,

• A) the presence of others can be arousing even when we are not evaluated.
• B) the presence of others can be arousing even if we are not distracted.
• C) both A and B.
• D) none of these choices.

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Definitions:

Procedural Fairness

The perceived fairness of the processes and procedures used to make decisions, affecting individuals' satisfaction with outcomes.

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service, which can lead to improvements or changes in business processes.

Process

A series of actions or steps taken to achieve a particular end, often involving a sequence of operations or stages.

Service Recovery

The actions a company takes after a service failure to correct the mistake and satisfy the customer.