Research Indicates That Minorities Are Most Influential When They

question 41

Multiple Choice

Research indicates that minorities are most influential when they

• A)make use of two-sided rather than one-sided appeals.
• B)unswervingly stick to their position.
• C)argue positions that are greatly discrepant from the majority position.
• D)show respect for the majority position.

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Definitions:

Delphi Technique

A forecasting method that relies on a panel of experts answering questionnaires in two or more rounds to reach a consensus on the predictions for future events.

Kanban Systems

A workflow management method for defining, managing, and improving services that deliver knowledge work, using visual cues to trigger actions.

Low-Volume Parts

Components or items that are produced or needed in small quantities, often for specialized or custom applications.

External Failure Costs

Expenses incurred when products or services fail to meet quality standards after being delivered to the customer, including warranties and returns.