One Way to Circumvent the Problem of Reactance Is to

question 26

Multiple Choice

One way to circumvent the problem of reactance is to

• A)offer people choices instead of commands.
• B)provide incentives for the desired behaviour.
• C)threaten penalties for not complying with the request.
• D)issue a firm command.

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Definitions:

Customer Needs

The wants and requirements that customers expect to be fulfilled by a product or service.