Describe How Organizations Deal with Crises

question 27

Essay

Describe how organizations deal with crises.What are some possible collective impression management techniques that might be employed by a restaurant chain if faced with a situation such as a food poisoning outbreak? What factors might affect the success of these techniques?

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Definitions:

Conduction

The process by which heat or electricity is directly transmitted through a substance when there is a difference of temperature or electrical potential between adjoining regions, without movement of the material.

Allergic Response

The body's immune system reacting abnormally to a foreign substance, such as pollen, food, or medication, resulting in symptoms like itching, swelling, and difficulty breathing.

Antibiotic

Substances used to kill or inhibit the growth of bacteria, used primarily in the treatment and prevention of bacterial infections.

Febrile Seizures

Convulsions in young children caused by a spike in body temperature, often from an infection.