Airlines Ranking Ten Business People Who Fly Frequently from Las Vegas to Las

question 48

Essay

Airlines Ranking
Ten business people who fly frequently from Las Vegas to Miami were asked to rank four airlines in terms of the quality of service.The people assigned scores using a 5-point Likert scale where: 1 = bad,2 = poor,3 = average,4 = good,and 5 = excellent.The results are shown below: ​ ​
-{Airlines Ranking Narrative} Can we conclude at the 5% significance level that there are differences in service quality among the four airlines?

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Definitions:

Coordinate Confrontation

A strategic approach to resolve conflict that involves organizing and managing a situation or dispute in a systematic way to find a solution.

Openness

A personality trait that involves the willingness to try new things, be open to new experiences, and entertain new ideas.

Distributive Negotiations

A negotiation strategy where the parties involved view the situation as a fixed pie, where any gain by one side is a loss to the other.

Mutual Gain

A scenario in which all parties involved in a transaction or negotiation benefit or achieve a positive outcome.