Phone Orders the L.L.Bean Catalog Department That Receives the Majority of Majority

question 139

Essay

Phone Orders
The L.L.Bean catalog department that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product.The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes.
-{Phone Orders Narrative} What is the probability that a randomly selected caller is placed on hold for fewer than 6 minutes?