Using Customer Evaluations of Employee Performance Is Appropriate in All

question 20

Multiple Choice

Using customer evaluations of employee performance is appropriate in all but one of the following situations.Name the exception.

• A)When the company wants an inexpensive means of evaluation.
• B)When an employee's job requires direct service to the customer or linking the customer to other services within the company.
• C)When the company's strategic goal is to integrate marketing strategies with human resource activities and policies.
• D)When the company is interested in gathering information to determine what products or services the customer wants.

---

Definitions:

Emerging Adulthood

is a phase of the human life span, occurring roughly from the late teens through the twenties, marked by exploration and self-discovery.

Mothers and Daughters

The complex and significant relationship between a mother and her daughter, often studied in psychology and sociology for its impact on developmental and emotional health.

Bickering

Petty arguing or squabbling often over trivial matters, seen in relationships where parties engage in minor conflicts frequently.

Older Siblings

Refers to brothers or sisters who are older in age, often playing influential roles in the lives of their younger siblings.