A Revised ________ Should Focus on Changes in the Organization's

question 3

Multiple Choice

A revised ________ should focus on changes in the organization's management, marketing, finance and accounting, production and operations, research and development (R&D) , and management information systems (MIS) strengths and weaknesses.

• A) mission
• B) IFE Matrix
• C) vision
• D) EFE Matrix
• E) EPM Matrix

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Definitions:

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.

Optimum Quality Level

The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.

Balanced Scorecard

A set of performance measures that provide a comprehensive view of the organization by recognizing the goals of shareholders, the satisfaction of customers and employees, and methods to improve the firms internal processes.