Examlex
Which of the following are personal video journal entries posted on the web?
Service Evaluation
The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.
Tangibility
Refers to the physical existence of a product, making it possible to touch and see.
Service Quality
The assessment of how well a delivered service matches the customer's expectations.
Credence Properties
Attributes of a product or service that cannot be fully evaluated before purchase and often even after use, typically related to quality or ethical considerations.
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